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Virgin Internet Reviews

Before jumping the gun and signing up, feel free to read some Virgin internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our Virgin reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these Virgin internet plan reviews.

Client's Ranking
3.4
Network
3.5
Onboarding experience
3.6
Bill
3.6
Customer Service
3.4
Digital experience
3.5

Virgin internet plans reviews

Are you hesitant to change internet plans? Check out the Virgin internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

Virgin Reviews: Join the Club

Fortunately, Virgin boasts a very satisfied customer base. Virgin reviews praise the company's exclusive offers to retail stores, restaurants, music festivals and more. In addition, customers enjoy the range of services they offer. If you want to feel part of a club with huge benefits, you might want to check out Virgin Plus.

Last 365 days average

54 reviews

3.4

All time average

325 reviews

3.3

Virgin https://www.planhub.ca/img/logo/internet/virgin.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 325 3.3
Virgin
1
2024-07-31
Awful clientele service

When you call it ALLWAYS turns into a fight they ask you for your date of birth you tell them you have a nip they loose it you reinstall it with them e very time you call but never works and they harass you for your date of birth again next time again and again they do not do address changes in system there bills are totally incomprehensible they do a hard check on your credit instead of a soft More

PlanHub
Virgin
2
2024-07-26
Customer and technical service

After three modems testing them etc they say there is an outage at our house only. The only house in the neighborhood without internet. Tech hung up on me never offered any solutions ….”try it again in a few days” You would think they would send someone to check the physical line but we get …. There must be an outage at your house. I checked no outages in our town. Hmmmm lies lies lies. Bye bye bye

PlanHub
Virgin
5
2024-07-23
Virgin is Harassing Me Daily via Phone & Emails

I am receiving emails and daily phone calls harassing me claiming that I have cancelled my mobile account with Virgin Plus 3 months ago. I never cancelled; I just added Internet to a bundle with my mobile service. I have spent at least 3 hours on the telephone with Virgin Mobile over this, the last time I was assured that the charge has been cancelled. Since then, I have still been receiving calls More

PlanHub
Virgin
1
2024-07-19
Deceptive Company Only Cares Cash

A completely lying and unresponsive company and the only priority for them is the customer's money. I was tricked for subscribing . In the first year, they offered a suitable plan with a reasonable cost. They increased the payment from the second year, and in the third year, it increased by about 25%. In general, I do not recommend Virgin at all. I am surprised, I had canceled the subscription More

PlanHub
Virgin
1
2024-07-14
Incompetent technician leaves service stranded.

Internet outages for no reason. No fruitful assistance. Technician who should come but doesn't even come. I'm leaving the service for sure.

PlanHub
Virgin
2
2024-06-03
Virgin TV. And PIN

Had an extreme difficult time getting my temporary PIN. Calling Virgin is a joke. I must have cursed 1000 times.
Have Virgin TV and after they installed , told me had to buy two fire sticks to watch the TV. I was not advised prior. Caught me by surprise. Have 3 tvs ,

Overall experience. Horrible

PlanHub
Virgin
2
2024-05-25
Amazing

Never again, I wasted time with you, I have a problem with the Internet, good luck with the service, you get hung up on the line after 20 minutes, my 3rd appointment this morning was canceled by Virgin however the appointment was given yesterday I had to respond before 4:59 in the morning.

PlanHub
Virgin
2
2024-05-10
Do NOT purchase any internet plan with Virgin.

Ever since I got a Virgin internet plan, It has constantly been going out multiple times every day. You also get stuck with it for a while so I am screwed.

PlanHub
Virgin
3
2024-05-05
Virgin Mobile Internet

The first time the Technician didn't come at the time I asked, and the second time Virgin Internet came they could only install a temporary line.

I'm on a contract with Virgin and I'm only keeping it until my contract is done, I would like a higher speed and I can't get it unfortunately.

PlanHub

Carlene Humphrey 's
Virgin referral code

BGZMJZLL

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Virgin
1
2024-05-03
Horrible and thieves!

So I was planning on going to virgin but after they stole $80.80 dollars from my partner, closed her arrives and forced her to pay an extra fifty on top of the bill that WAS paid and the new bill, I can’t. The customer service chat bot is ungodly awful and they make it nigh impossible to talk to a regular person.
Horrible service, we will be closing her account, not paying the rest since it is extortion at this point and moving providers!

PlanHub