Bell Internet Reviews

We signed a contract with Bell for internet + 2 cell phones. Everything seemed fine: delivery of the equipment scheduled for the next day between 8 a.m. and 5 p.m. by Purolator. Guess what? No one came. Not even a notice, nothing. We called back the next day... and then we learned that Bell made a mistake in our address. A letter. Just ONE letter. Result: Purolator can't deliver. OK, it happens, we're human... But this is where things get crazy. Bell tells us they have to CANCEL the entire order to remake another one with the correct address. Fine. But then they tell us that the offers in the contract signed yesterday (like $60/month for internet) are no longer valid... and that we'll now have to pay $120/month for the same

I have 1.5, technically, good, however, I never know if it's my modem that's due or it's hours that are doing maintenance and we don't know....in short, it's still going well, but they're not in a hurry to offer me 3, so double the speed for $8 difference, which I've been paying for a while and that finally, I'm not as fast as I thought...maybe that's why sometimes fortnite shows me the worse connection arrow on my console?!? I don't know lol

My husband died. The invoice is in his name and I am unable to change the name on the invoice. However, the amount is automatically withdrawn from my account every month. what to do?

FRENCH (English will follow) Since December 21, Bell owes me a refund following the closure of my Internet account. It's now May 7, and I still haven't received anything. I've been calling them for nearly 5 months, and it's hell. Every time I call, it's a new version. The agents know nothing, constantly contradict themselves, and no serious follow-up is done. I was promised in black and white that the refund would be issued by May 5. It's now the 7th, still nothing, and now I'm being told they don't even know when I'll receive my money. But beyond the lies, it's the blatant disregard for customer service that is shocking. The agents are aggressive, speak badly, belittle customers, and give the impression that they are being bothered. No professionalism, no respect. I've rarely seen such contemptuous customer service. It's a disgrace. Bell is not a reliable provider. They collect quickly, but when it comes to paying back what's owed, there's no one there. Their commitments are worthless, their communication is disastrous, and their refund management is catastrophic. If you value your time, your money, and your sanity, avoid Bell. It's simply a dishonest, toxic, and arrogant company. ⸻ ENGLISH Bell – Lies, contempt, and a toxic customer experience. Avoid at all costs. Since December 21st, I've been waiting for a refund after closing my internet account with Bell. It's now May 7th, and I still haven't received a single cent. That's nearly 5 months of calling, waiting, and being lied to. Every time I call, it's a different story. The agents contradict each other, have no clue what's going on, and there's zero follow-up. I was told very clearly that I would receive my refund by May 5th at the latest. It's now May 7th, and not only is the refund still missing, they now claim they have no idea when I'll be paid. But what's even worse is the disrespect from their staff. The customer service agents are rude, dismissive, aggressive, an

I have Bell for Just over a month, billed twice, and now the price is being raised form my ONE year contract to another price!!! Just go with someone else that lives up to what they say. Bell is just a bunch of liars.

Too many disappointments I had with Bell over the years.

I recommend Bell because the quality of the fiber optic signal is optimal.

Have been experiencing sporadic internet loss which requires to reboot the modem every now and then. Bell replaced the modem but the issue still continues

When I first signed up with Bell during COVID, it was due to my daughter's need for reliable internet while attending university online. Now, five years later, I find myself constantly frustrated with the service. Despite upgrading my plan, my internet cont

I'm sharing my recent experience with Bell Canada's terrible customer service. Since Tuesday evening, January 20th, I haven't had internet until today, Sunday, January 25th, 2026. I called them, and their agent told me I would have a technician on January 21st. The technician arrived and informed us that it was a loose cable, which he was lying about. He didn't want to replace the receiver. We still didn't have internet, so we called technical support again. The agent asked us to come out to replace the modem. I went to the Carrefour Laval store, following the directions on their website. The Bell store closes at 9 PM, but the center has already been closed since 7 PM. On Thursday after work, I went back to the store to replace the modem, but they didn't have it. I called the store on St. Martin in Laval, and the guy told me he had the modem, but it closes at 8 PM. I arrived at 8:54 PM, and it was already closed. I called customer service and an agent told me they would send me the modem via Purlator. I accepted, hoping to finally get my internet modem, but I received nothing by Saturday. I called again to get a reference number and was informed that I would receive my package on January 27th. The agent noticed some irregularities in my file and requested a technician be sent on Sunday, January 25th, but by 4 PM, no technician had arrived. I called the loyalty department, and the woman confirmed that I wouldn't be getting a technician and made another request for Monday, January 26th. I asked if this was normal, given the number of calls I had made to get internet service. The only response I received was that they could credit me for the days I had no service. I hung up because it was pointless to continue talking to them. My request was not processed, and since