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Virgin Internet Reviews

Before jumping the gun and signing up, feel free to read some Virgin internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our Virgin reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these Virgin internet plan reviews.

Client's Ranking
2.9
Network
3.3
Onboarding experience
3.1
Bill
3.0
Customer Service
2.5
Digital experience
2.9

Virgin internet plans reviews

Are you hesitant to change internet plans? Check out the Virgin internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

Virgin Reviews: Join the Club

Fortunately, Virgin boasts a very satisfied customer base. Virgin reviews praise the company's exclusive offers to retail stores, restaurants, music festivals and more. In addition, customers enjoy the range of services they offer. If you want to feel part of a club with huge benefits, you might want to check out Virgin Plus.

Last 365 days average

32 reviews

2.9

All time average

356 reviews

3.3

Virgin https://www.planhub.ca/img/logo/internet/virgin.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 356 3.3
Virgin
5
2026-01-24
Quality Service with Great Value

Good value for money. They follow up to ensure the quality of service and if we are satisfied.

PlanHub
Virgin
2
2026-01-21
Fraudulent sales & Marketing at Virgin Plus

Their sales & marketing team persuades you into joining Virgin Plus home internet. Then without your knowledge or consent, they creepily change your payment amount, and silently keep billing you. When you ask for clarity and why that happened, they say it was a promotion. You ask where you signed or accepted that you change the amount or whether you want the services when they change their offer,

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PlanHub
Virgin
3
2026-01-20
Benefits

I find it a shame not to get any benefits for better prices when I've been with Virgin for over 10 years and they're quick to remove my discounts instead of keeping them or calling me to review my contract. I always look for the best value for money; if I find something better elsewhere, I'll switch.

PlanHub
Virgin
3
2026-01-01
Bill that increases every 3 months

I started with the Virgin promotion at $29, and today, January 1st, I see an email saying my bill will be $41. They attract people with promotions, and a few months later they start raising prices. Virgin is just like Belle, the same thing.

PlanHub
Virgin
5
2025-12-11
Virgin Internet Service

I switched from Bell to Virgin, which was quite easy, and my bill was cut in half, or almost. Hard to believe, but the service is identical except for the terminal and the interface, which is red instead of blue.

PlanHub
Virgin
4
2025-12-11
No choice

Or I live in a place where there aren't many options, at least Virgin Son is on Bell's line. And it's affordable, but the stability for my address isn't great.

PlanHub
Virgin
3
2025-12-11
Virgin

Virgin is stable

PlanHub
Virgin
1
2025-11-14
Taking extra money out of my account

I have been with them for 15 years, but am switching now. I payed my bill, but then my bill was withdrawn from my account again. This was not a bank issue, i called. This withdrawl put me in overdraft, costing me $48. When i contacted virgin they said they could issue me a refund by check that would take 2-4 weeks

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PlanHub
Virgin
1
2025-11-13
Endless Modems, No Real Solution

Horrible internet frequent disconnections. Their way to solve it is to keep sending a new modem, which does not solve any issue whatsoever. They do not credit or give money back for the frequent disconnections. You’re paying an arm in a leg for services that you’re not receiving.

PlanHub
Virgin
1
2025-10-10
Avoid this company

I’ve had nothing but problems with this internet provider. The call hold times are painfully long, and when you finally reach someone, the information they give you often doesn’t match what ends up on your bill.My bills are frequently inaccurate, with unexplained increases and incorrect charges. Trying to cancel the service is nearly impossible — they make the process confusing, and even after con

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