Distributel Canada

Distributel Internet Plans

All Distributel Internet plans include unlimited data usage, as well as the ability to be bundled with home phone service. There are currently six Distributel Internet packages for sale on their website. These plans range in price and offer download speeds as low as 6Mbps and as high as 400Mbps.

Plan Dsl-fttn 6 Mbps Unlimited

Distributel

6 Mbps

Unlimited

$10 Upfront

$848^.80 For 2 years

$34^.95

Plan Cable 25 Mbps Unlimited

Distributel

25 Mbps

Unlimited

$10 Upfront

$848^.80 For 2 years

$34^.95

Plan Dsl-fttn 25 Mbps Unlimited

Distributel

25 Mbps

Unlimited

$10 Upfront

$848^.80 For 2 years

$34^.95

Distributel Internet Plans

Distributel Customer Service

Do you have a specific question about an offer, have a complaint, or just want to contact Distributel customer service directly? We've listed a few numbers and other useful links to help you in your efforts.

Customer service

1-877-810-2877

https://helpcenter.distributel.ca/home/

Distributel Reviews

With decades in the industry, Distributel has gained countless satisfied customers with unique experiences. Fortunately, we gathered a collection of Distributel reviews from real users across Canada.

Last 365 days average

12 reviews

2.8 All time average

95 reviews

3.4

By specification

Network

3.3

Onboarding experience

2.8

Bill

2.7

Customer Service

2.3

Digital experience

3.1

Leave a Review

Kareen

laval, quebec

2024-12-09

Thief

They say I didn't return my devices which is false since I have proof. They took money from my account without my consent it's horrible! They tell me to call Canada Post when they are on strike ouch bravo I have my tracking number and they received my equipment!!! Incompetence at its best.

Kenny

markham, ontario

2024-12-02

NSF charge, debited previous payment method

Account system error, poor customer service. Changed my payment info on Distributel website on Nov.22. Received an email on Dec.2 saying my payment didn't go through, stated will charge $20 NSF charge on my account. I called, and found out this Distributel More

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Kenny

markham, ontario

2024-12-02

NSF charge, debited previous payment method

Account system error, poor customer service. Changed my payment info on Distributel website on Nov.22. Received an email on Dec.2 saying my payment didn't go through, stated will charge $20 NSF charge on my account. I called, and found out this Distributel charged my previous payment setting. But I already updated the new payment info on Nov.22 and got the confirmation from the Distributel system. It wasted me over 23+ minutes to call them, re-update the debit info again. It was a disappointment, and a unpleasant surprise to receive a notification saying that my payment was NSF, and extra charge would be applied. I did all I can 10 days ahead of the payment date. And the customer service department told me my NSF charge is now dropped, this is THE compensation. I was quite annoyed when the customer rep told me that. Is like I got shout for some crime I didn't commit, when I spent extra time to tell that to rectify their mistake, he said it wasn't Distributel's mistake. He said when the invoice created 10 days ago, my old debit info already in that invoice, so Distributel just following that info to debit me. So, that was not their mistake. Wow, then in this case, your system failed. If customer updated online cannot really reflect the change, don't let customer update information online. Take down that feature. Force that to call Distributel to update information and apply that information right away for any further billing purposes.The fiber internet service quality is ok with Bell fiber as back bone. However, customer service or the accounting info update is not up to expectation. If you didn't frequently check your email after you update your credit card info, you may get NSF charge from no where. And they don't admit is their fault, may be this is my fault to choose this company?

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marie

newmarket, ontario

5

2024-11-10

Internet done right

Despite billing glitches, or oversights when requesting hardware replacement every few years, they always make it right in the end. The prices are far lower then what is listed on any website, including their own.As for the internet service delivered, it makes the Rogers techs jealous, as they themselves do not see the speeds offered in reality for their own home service. On top of that, communica More

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marie

newmarket, ontario

2024-11-10

Internet done right

Despite billing glitches, or oversights when requesting hardware replacement every few years, they always make it right in the end. The prices are far lower then what is listed on any website, including their own.As for the internet service delivered, it makes the Rogers techs jealous, as they themselves do not see the speeds offered in reality for their own home service. On top of that, communicating with Distributel when there is a local internet glitch that requires Rogers to fix, is a far better experience then trying to communicate with Rogers techs who are know it alls and unaware that Distributel exsists/does internet different.This being said, in order for Rogers to deliver copper wire service to homes in the GTA that matches advertised speeds, they need to convert people to FTTH service and ditch copper wire service OR convert 100% of current copper-wire customers to their network with their routers OR verified/certified routers; so its a loose loose situation for Rogers who cannot/willnot beat Distributel pricing and cannot fix their own network to actually work.

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Distributel

payam

calgary, alberta

5

2024-10-24

good and afordable

I am using their 75 mb service for two years and I am very satisfied to the money I pay and the customer service is very satisfactory.

PlanHub

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Review your carrier

Important!

We want your voice to be heard! Your rating and feedback are invaluable in helping other customers select the best Internet service provider. This platform is intended to provide helpful, relevant content to customers. Content you submit should be relevant and based on your honest opinion and experience.

PlanHub reserves the right to remove feedback that isn't directly related to customer experience. If your comment includes any of the following, it is subject to removal: promotions and commercial solicitations, abusive language, sexual content, infringing content, illegal activity, irrelevant or malicious comment, personal information. Customers in the same household may not post multiple reviews of the same provider. We may restrict the ability to submit a feedback when we detect unusual reviewing behaviour.

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name-nickname
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Select your current Internet Service Provider

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provider

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Your address

Enter your address

address

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Rate ’s Internet service

The rating system is 1 to 5 stars, with 5 stars being the best. Before you leave a critical rating, make sure that you've given the provider every chance to resolve the issue.

Network

Stability, coverage, speed, dropped calls…

Bill

Transparency, clarity, aligned with contract…

Digital experience

Application and/or website are simple, clear, efficient and useful…

Onboarding experience

Phone number port-in, activation, delivery, installation…

Customer Service

Helpful, knowledgeable, able to solve a problem, prompt and courteous…

Do you recommend this carrier?

Yes

No

Please, rate at least one of the criteria and answer the question “Do you recommend this carrier?”

The final word

Tell us in a few words (if you wish) the main reasons for your assessment. Your comments will be made public after being reviewed by our editorial team (answer to this question is optional).

Your comment: *
I confirm that I have fully understood all the questions and have given all the answers above to the best of my knowledge

You must confirm that you have read and understood all the questions

Your E-mail

Your e-mail is private

Before posting your review, we need to validate its authenticity. That's why you will receive an automated email that will ask you to confirm your assessment.
Your email address will only be used once for confirming your assessment and will not be sold, loaned or given to any third party. If you have any concerns about the use of your email address, please refer to our Privacy Policy.

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Thanks for your rating

Your opinion matters to us. Thanks to you, the PlanHub users community, every day we are able to better guide customers in selecting the best Internet service provider.

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Distributel Availability

Distributel’s internet services are only offered in Quebec, Ontario, Alberta and British Columbia. Fortunately, you can check to see if you live within reach of Distributel’s availability on their website. Just click on the “Check Availability” tab and input your address.

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