Primus Internet Reviews

Primus is the worse internet provider. Drops multiple times a day and they only give excuses. They say they fixed the problem on there end but still drops. Then they said they needed to send new equipment which they never did. Just more excuses. To bad that I cant give negative star review for this company because 1 star is still to high of ratings for Primus.

Customer service is terrible and they are very rude. Internet speed is also horrible.

Great provider

Easy installation and great connection.

Their internet goes out at least once a month. This one recently has been down since December 4th and is still down. I work remotely and they have lost me so much money. Friday when it went down, yet again for more than 4 days, I subscribed to another subscriber. Do not use them

I went through 3 agents and the last agent hung iip.We closed the account and the ticket #12322530On Sept 30/25Still getting charged Because they need to hear from you “call in”Closed it via email why we have ticket ️ number But still getting charged Don’t recommend this company at allGo local allRoger’s go Roger’s

It took them one week to get a technician to our house and now we’ve waited another week because the Internet won’t work

I have been with primus since Feb 2023. My service often fails, after a few months. Eventually it stops completely and it takes me the better part of a full day to get it sorted out. The problems are often 'escalated' and take a full day or more to resolve. Terrible, Terrible service.

Very disappointing experience with Primus Internet (via Costco).I signed up at $50/month through Costco. After the initial period, Primus increased my rate to around $80/month while speeds were still poor. Over the next 18 months, I discovered I’d been paying roughly $30 plus more each month than expected. I never received an email or clear notice that the promo had ended. Because of a serious medical situation and hospitalization due to cancer, I wasn’t checking every bill, and I trusted the Costco partnership. Unfortunately, that trust wasn’t rewarded.This experience left me feeling misled and taken advantage of. At a minimum, I expected a plain, proactive notice before the

I paid my bill using my visa debit. Instead of the one payment, Primus took 5 x payments off my bank account. I called Primus support, the first rep said she can put in a a ticket and I get my money 5-10 business days, I said my rent and bills are set to come out in the evening I need my money, she said there is nothing she can do and transferred me to another representative who said he can see th